Most failed training was doomed at kickoff, nobody asked the hard questions while there was still time to change the answer. Here are the six. Bring them to the first meeting.
- What will people actually do differently? Not know, do. If you can’t name the behavior, there’s nothing to measure.
- Which business metric does that behavior move? No line to a metric means no way to prove it worked.
- Is this even a training problem? If the real blocker is a broken process or bad incentives, training won’t fix it, and will take the blame.
- How will we see the behavior? Decide the evidence now. xAPI inside the experience beats a survey six months later.
- Who owns the signal after launch? A number nobody watches is a number nobody acts on.
- What’s the smallest version we could pilot? Ship a slice, watch the data, scale what works.
If question 1 or 2 comes back vague, stop. That’s the most valuable thing this list can tell you, and it costs nothing to learn now instead of after the spend.