Parker Lee

SoFi

Learning design for a national fintech, building training for 20+ operations teams across fraud, lending, banking, and investments.

• Led the design and launch of SoFi's first Fraud Operations training program: a template-driven curriculum that scaled across 6 product lines, lifting compliance pass rates 14.7% and NPS 25.9%.
• Own training for Lending Originations and cross-functional system rollouts.
• Pioneer AI-augmented instructional design with Cursor, Gemini, and NotebookLM, accelerating content development, automating SOP-to-training analysis, and building interactive HTML learning.
• Manage team knowledge base content and change communications, coordinating SOP updates with downstream training impacts across business units.

BENlabs

Stood up the learning function and its tooling from the ground up.

• Spearheaded adoption and administration of a new LMS, then authored and curated 80+ courses on it.
• Designed and launched an internal AI certification program.
• Built AI and marketing learning paths that produced measurable upskilling across the company.
• Designed a strategic training program that cut labor cost by roughly two-thirds for key teams.

Purple

Progressed from Email Associate to Training Specialist to Learning Experience Designer.

• Built training content for sales enablement, customer service, and manufacturing.
• Oversaw all new-hire training programs for Purple Customer Care.
• Owned and improved training documentation across the Customer Care org.